Refund policy
Return & Refund Policy
At NunuBloom, we want our customers to have a clear understanding of our return and refund process.
Return Request Period
Customers must contact us and request a return within 3 days of the confirmed delivery date. Return requests submitted after this period may not be accepted, except where otherwise required by applicable law.
Unopened Products — 100% Refund
Products returned unopened, unused, and in their original condition, with the original factory seal, protective wrapping, or cellophane completely intact and undamaged, are eligible for a 100% refund of the product purchase price.
Opened Products — 50% Refund
If the original factory seal, protective wrapping, or cellophane has been opened, removed, broken, or damaged, the product is considered opened/used.
Approved returns of opened products are eligible for a refund of 50% of the product purchase price, subject to inspection after the product is returned to us.
Return Shipping Costs
The customer is responsible for all return shipping costs for standard returns, including both unopened and opened products. Original shipping charges, if any, are non-refundable.
We strongly recommend using a trackable shipping service when returning an item. NunuBloom is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery with details and supporting photographs when applicable. These situations will be reviewed separately, and remedies will be provided as required by applicable law.
Refund Processing
Once we receive your returned item, we will inspect its condition and determine the applicable refund amount according to this policy.
Approved refunds will be processed to the original payment method within 7 business days after the returned item has been received and inspected.
After we issue the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account. This additional processing time is outside NunuBloom's control.
Return Requirements
Returned products must include the original product, bottle, packaging, box, and any accessories or materials originally included with the order. Products that are materially damaged, altered, missing contents, or otherwise not returned in substantially the same condition may be denied a refund or may receive a reduced refund, to the extent permitted by applicable law.
Contact Us
To request a return, please contact NunuBloom with your order number and reason for the return before sending the product back.
This policy does not limit any rights or remedies available to customers under applicable law.
NunuBloom